 Introduction
Hospedia (formerly Patient Line) provide a bedside communications and entertainment unit to the beds. The Princess Alexandra Hospital does not bear any of the installation or running costs for this
service.
Services
Patients are provided with TV and telephone services via a modern bedside terminal. They have
access to a range of television channels, electronic games, information services, the latest movies, the radio
and a telephone. Patient Line provide on-site staff and 24 hour call-centre support to assist patients using
the system.
There are also facilities for people with special needs, such as those with impaired hearing
or vision, and for people whose first language is not English.
Benefits for patients
Patients have more control over how they manage their day in hospital whilst recovering.
Access to personal TV and telephone helps alleviate boredom.
Patients think it is a vast improvement on the communal TV and telephone services offered to
them in the past.
Patients can watch TV at a time that suits them. They can phone relatives and friends direct
and update them on their progress without having to ask a member of staff for help.
 Benefits for staff
Nurses can concentrate on clinical duties without having to wheel TVs and trolley phones
around the wards.
Nurses no longer have to pass messages between patients and their friends or relatives who
telephone the ward for a progress report.
Nursing staff can push the terminal to one side easily in the event of an emergency or whilst
carrying out routine clinical procedures. |
